Apple Federal Credit Union / Case study
Transforming collection operations through seamless integration.
A focused two-month implementation connected Temenos collections with TalkDesk and gave representatives a complete view of member outreach.
The challenge
Apple FCU needed to connect Temenos collection software with TalkDesk. Manual account dispatch, fragmented results, repeat calls and limited reporting created operational friction.
The solution
Working with Apple FCU and TalkDesk, TANGENESIS designed precise LMS configurations and a seamless integration tailored to the institution’s collections workflow.
The impact
Representatives gained easy access to collection history, reduced duplicate outreach and recovered time to focus on members experiencing financial hardship.